Privacy Policy
Effective Date: 4/6/2026
Silverform Systems, operated by John Berkey doing business as Silverform Systems (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, store, and delete information in connection with our services.
1. Information We Collect
We may collect:
- Client name
- Business name
- Email address
- Phone number
- Business information provided for setup and AI training
- Lead information and SMS conversation content stored in the service dashboard
- Message transcripts and conversation logs
- Account and service usage information
- Payment-related information through Stripe
We do not record or transcribe voice calls as part of the service described on this site.
2. Payment Information
Payments are processed by Stripe. We do not store full payment card details ourselves. Payment information is handled according to Stripe’s own policies and systems.
3. How We Use Information
We may use information to:
- Set up and provide the service
- Configure and improve AI SMS responses
- Maintain client accounts
- Troubleshoot issues
- Provide support
- Communicate with clients
- Enforce agreements and policies
- Comply with legal obligations
4. SMS Conversation Data
The service stores SMS conversation logs and related lead data in the GoHighLevel subaccount used to provide the service. We may view that information for setup, support, troubleshooting, maintenance, and service administration.
5. How We Share Information
We do not sell personal information.
We do not share client data with third parties except as necessary to operate the service, process payments, comply with law, protect our rights, or work with service providers such as:
- Stripe
- GoHighLevel
6. Data Retention
We may retain client-related data during the service term and for up to thirty (30) days after cancellation or termination, after which we may delete it.
7. Data Security
We use reasonable administrative and technical measures to protect information, but no method of transmission or storage is completely secure.
8. Your Choices
You may contact us to request updates to your account information or ask questions about your data. You may also discontinue use of the service at any time, subject to any contractual billing obligations.
9. Client Responsibility for Customer Data
If you use our service to communicate with your customers or leads, you are responsible for obtaining any required consents and for ensuring your use complies with applicable law.
10. Children
Our services are intended for businesses and are not directed to children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact
Silverform Systems
John Berkey d/b/a Silverform Systems
Scottsdale, Arizona
602-492-8675